Shipping, returns, and a guarantee.

We ship within the United States at launch. If you're outside the U.S. and want N°00, write to hello@sevrebeauty.com — we'll do what we can.

Orders are processed within one business day and delivered within two business days of shipping. You'll receive tracking as soon as your order leaves the studio in Tuxedo Park, New York. Shipping is calculated and shown at checkout when N°00 is ready to ship.

If N°00 isn't right for your skin — or doesn't deliver the results your skin is looking for — we'll refund your purchase, or credit it toward a formula made to measure for you.

We mean it. A dissatisfied customer isn't a loss to absorb; it's the beginning of a made-to-measure conversation. If the house formula isn't yours, we'd rather find the one that is.

You have 365 days from delivery to decide. To start a return, email hello@sevrebeauty.com with your order details. We'll reply with a return label and a choice — a full refund, or a credit toward a custom formula.

Used bottles are welcome back. We'd rather you be honest about a product that didn't work than keep a bottle you'll never reach for.

If a bottle arrives damaged, or an order goes missing in transit, let us know within 14 days of the expected delivery date and we'll replace it. A photo of any damage helps us do it faster.

Because a made-to-measure formula is formulated for one person, it isn't returnable in the same way — but the guarantee still holds. If a custom formula isn't working for you, we'll revise it. That revision is part of the relationship, not an extra charge.

Any question about an order, a return, or the guarantee: hello@sevrebeauty.com or SEVRE, 400 Rella Boulevard, Suite 165, Montebello, NY 10901.